How AI works for you
DarlingAI uses your FAQs, business hours, and profile to reply automatically.
Frequently asked questions
Business hours
Configurable
Simple queries
What AI responds to
AI analyzes each message and replies based on your settings and business content.
Smart boundaries
AI does NOT respond to
- Questions outside your business scope
- Sensitive or complex topics
- Situations requiring human judgment
Human handoff
When AI is unsure, it sends a message to the customer and leaves the conversation waiting for you in the dashboard.
One moment, let me check that for you.
Replies in seconds
Set a minimum delay so AI replies feel more natural — as if you typed them yourself.
Good morning! We would like to inform you that our business hours are Monday through Friday, 9am to 6pm.
Hey! We're open Monday through Friday, 9am to 6pm. Feel free to reach out!
Hours: 9am-6pm, Mon-Fri.
Customize the tone
Set the AI tone to match your business personality.
Security & trust
Encrypted data
All conversations are protected with encryption.
Secure connection
Connect your WhatsApp via QR Code or pairing code.